1 reviews | Active since Feb 2011
Trying to cancel a terminated contract
I have been on hold numerous time for more than 45minutes each with no reply from the cancelation department. I have sent a total of 62 emails to the customer service with no reply. My contract termination date was 11 August 2017 and I've still been getting changed the device promo fee as well as the contract fee with no assistance from MTN to resolve this.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team