JB
Joanne B
1 reviews | Active since Jun 2012
30 Sept 2015, 15:59
Trying To Cancel A Contract for Months!!!
We have been trying to cancel our data modem contract for months now! The first time was at the end of June at Eastrand Mall branch. We were told it will be cancelled and will take a max of 30 days. It was never cancelled and since then I have been phoning and emailing with no success in cancellation. Data number to be cancelled: ***. Do not bother contacting me unless it is a cancellation confirmation!
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MTN South Africa's replyOfficial
30 Sept 2015, 16:15Hello joannebr,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on voice mail.
As per the ID details we do not pick up cell number *** on this account. On the account we only pick up 2 cell numbers and not cell ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on voice mail.
As per the ID details we do not pick up cell number *** on this account. On the account we only pick up 2 cell numbers and not cell ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Sept 2015, 16:15
Official
Hello joannebr,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on voice mail.
As per the ID details we do not pick up cell number *** on this account. On the account we only pick up 2 cell numbers and not cell ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on voice mail.
As per the ID details we do not pick up cell number *** on this account. On the account we only pick up 2 cell numbers and not cell ***.
Kind Regards,
Alice van der Merwe
***