1 reviews | Active since Aug 2017
Trying to cancel a contract....
I have tried for the last month two cancel my tablet contract with MTN. When you call the customer service line and get put through to the cancellations call centre you hold for 30min and then eventually put the phone down.
I went so far as to go into the MTN branch at Northgate and they told me the can`t cancel in the branch I have to call the call centre. I then told them I can`t waste my money on calling as I do not have a MTN cell contract and the tabket we had is not working. I asked them to call........well we sat there for more then 30min listening to the same music play over and over again. Eventually I asked them if there was any other way and the guy said he would send a email and cc me in......I still don`t have that email in my inbox......
There was a *****ualnt case on this contract and the money was refunded and now I can`t even cancel and ask for a refund as MTN is well, impossible to get hold of when you want to cancel.
I would just like to cancel my contract and get my refund......PLEASE!!!!
Good day Chantell,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, please be advised that your cancellation request has been sent to the cancellations supervisory team for their urgent assistance. A refund request has also been logged with our banking department for the amount of R1,291.00, which is currently in credit on your account. Herewith below please find your reference for the refund request.
***
The standard turnarounds time for refunds is 3-5 working days and we do apologise for any inconvenience caused.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Chantell,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, please be advised that your cancellation request has been sent to the cancellations supervisory team for their urgent assistance. A refund request has also been logged with our banking department for the amount of R1,291.00, which is currently in credit on your account. Herewith below please find your reference for the refund request.
***
The standard turnarounds time for refunds is 3-5 working days and we do apologise for any inconvenience caused.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,