EO
Estelle O
1 reviews | Active since Oct 2015
09 Sept 2019, 17:14
Trying to cancel a business contract
I have tried to cancel my business contract for more than a month. Eventually someone came back to me with what I needed to do and the banking details for the cancelation fee.
I paid the fee, send the POP with the cancelation letter and a copy of my ID. After that, NO ONE got back to me and MTN keep sending me emails stating I am behind with payments. And no one gets back to me when I send them all the proof etc. Can someone please get back and sort this out because I will take this further.
Can't believe the bad service you get from MTN!!!
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Replies (3)0
Replies (3)EO
Estelle O's updateReviewer Update
09 Sept 2019, 19:43Hi this is the MTN account number A***, and this was also the email that mtn sent me after which I then paid the amount, sent through the POP, termination letter and ID.
"Good dayThe are two contracts on the below on the account number: A*** namely *** and *** are both expiring on the 12th of October 2019.00 and the termination amount each is R2805.98 xhich means if you want to cancel/migrate to prepaid both it will be R5611.96.Warm regards,
Sibusiso Masina
Enterprise Client Services Representative "
And this was sent on 27 May already. I then asked for banking details and after that I did the payment. I can also sent you POP and letter and ID.
"Good dayThe are two contracts on the below on the account number: A*** namely *** and *** are both expiring on the 12th of October 2019.00 and the termination amount each is R2805.98 xhich means if you want to cancel/migrate to prepaid both it will be R5611.96.Warm regards,
Sibusiso Masina
Enterprise Client Services Representative "
And this was sent on 27 May already. I then asked for banking details and after that I did the payment. I can also sent you POP and letter and ID.
EO
Estelle O's update09 Sept 2019, 19:43
Reviewer Update
Hi this is the MTN account number A***, and this was also the email that mtn sent me after which I then paid the amount, sent through the POP, termination letter and ID.
"Good dayThe are two contracts on the below on the account number: A*** namely *** and *** are both expiring on the 12th of October 2019.00 and the termination amount each is R2805.98 xhich means if you want to cancel/migrate to prepaid both it will be R5611.96.Warm regards,
Sibusiso Masina
Enterprise Client Services Representative "
And this was sent on 27 May already. I then asked for banking details and after that I did the payment. I can also sent you POP and letter and ID.
"Good dayThe are two contracts on the below on the account number: A*** namely *** and *** are both expiring on the 12th of October 2019.00 and the termination amount each is R2805.98 xhich means if you want to cancel/migrate to prepaid both it will be R5611.96.Warm regards,
Sibusiso Masina
Enterprise Client Services Representative "
And this was sent on 27 May already. I then asked for banking details and after that I did the payment. I can also sent you POP and letter and ID.
EO
Estelle O's updateReviewer Update
09 Sept 2019, 19:45This is also the email they sent me with the bank account details
" Good day,Thank you for your email.We apologise for the delayed response.Please see below:
Banking Details: |
Bank name : Standard Bank
Account Name: Mobile Telephone Networks
Account Number: ***
Branch: Sandton - 019205
Account Type: Current Account
Ref: Early Termination - Cell Number/Account number
Kind Regards
Thato Mosenyi
Enterprise Client Service - Saves
***"
" Good day,Thank you for your email.We apologise for the delayed response.Please see below:
Banking Details: |
Bank name : Standard Bank
Account Name: Mobile Telephone Networks
Account Number: ***
Branch: Sandton - 019205
Account Type: Current Account
Ref: Early Termination - Cell Number/Account number
Kind Regards
Thato Mosenyi
Enterprise Client Service - Saves
***"
EO
Estelle O's update09 Sept 2019, 19:45
Reviewer Update
This is also the email they sent me with the bank account details
" Good day,Thank you for your email.We apologise for the delayed response.Please see below:
Banking Details: |
Bank name : Standard Bank
Account Name: Mobile Telephone Networks
Account Number: ***
Branch: Sandton - 019205
Account Type: Current Account
Ref: Early Termination - Cell Number/Account number
Kind Regards
Thato Mosenyi
Enterprise Client Service - Saves
***"
" Good day,Thank you for your email.We apologise for the delayed response.Please see below:
Banking Details: |
Bank name : Standard Bank
Account Name: Mobile Telephone Networks
Account Number: ***
Branch: Sandton - 019205
Account Type: Current Account
Ref: Early Termination - Cell Number/Account number
Kind Regards
Thato Mosenyi
Enterprise Client Service - Saves
***"
EO
Estelle O's updateReviewer Update
10 Sept 2019, 12:43Can someone please reply and get back to me about this! I want this sorted out ASAP.
EO
Estelle O's update10 Sept 2019, 12:43
Reviewer Update
Can someone please reply and get back to me about this! I want this sorted out ASAP.