1 reviews | Active since May 2015
Trying for the entire day to get a settlement inv
My account was suspended without notice. I have the contract for 1 year now but could never access the internet with the supp**** modem. My account is up to date and the legal department says my account is in arrears and I must update my acc to have the line activated? the line that was never used and data that was never used! I been asking from 8 this morning for a settlement invoice so I can settle and pay up this contract but is this so dam hard to give a client? what takes an entire day to provide this document!! I even sent Jack Phiri the current invoice and proof payment but no feedback!! this is the dam reason why I want to pay off the contract, the service is just ****** pathetic!! Can someone give me the dam settlement invoice so I can settle the account!! Please contact my son Shiraz Ahmed on *** to have the invoice sent as he will be paying off this account
We are truly sorry sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there is an amount of R228.53 overdue for 30 days for your invoice dated the 13th of June 2015. The payment of R70.00 made on the 25th of June 2015 was for the remaining balance on your invoice dated the 13th of May 2015 after we received a payment of R600.00.
Your account payment method is currently on cash and as a cash paying customer you have 21 days to make a payment for billed invoices.
In order for us to provide you with an accurate early termination fee. We will need to obtain the make and model of the device that you received with the SIM card. Please send us an e-mail to *** and we will get our Cancellations Department to assist you promptly.
We have also now checked the services on the number in question and see that the SIM card number was purged on the network. We have now reset the number and you will need to reboot your device with the SIM card inserted.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that there is an amount of R228.53 overdue for 30 days for your invoice dated the 13th of June 2015. The payment of R70.00 made on the 25th of June 2015 was for the remaining balance on your invoice dated the 13th of May 2015 after we received a payment of R600.00.
Your account payment method is currently on cash and as a cash paying customer you have 21 days to make a payment for billed invoices.
In order for us to provide you with an accurate early termination fee. We will need to obtain the make and model of the device that you received with the SIM card. Please send us an e-mail to *** and we will get our Cancellations Department to assist you promptly.
We have also now checked the services on the number in question and see that the SIM card number was purged on the network. We have now reset the number and you will need to reboot your device with the SIM card inserted.
Regards
Tim
MTN Complaints Management Team: REQ:***