bF
barry F

1 reviews | Active since Jul 2011

08 Apr 2016, 14:37

try vodacom

on the 17th march, a lady from MTN phoned to tell me that i was in fact out of contract and that my 24 month contract was up ( this i knew), she informed me that i was on a month to month bill and asked if i would like to up grade my phone and contract, i had previously tried in a shop but the service was so bad i left, frustrated and disgruntled. the lady who phoned seemed very nice so i decided i would uptake the offer of a new phone and new contract, she asked where would i like the phone to be delivered, i stated as i work all day, please could she deliver to my WORK address ( this becomes important just now), she informed me that it would take 5 - 7 working days and it would cost R199. i agreed to all of this. 21 days later there has being no sign of my new phone although R199 was deducted from my account, so i rang MTN, of course after the customary 30minute wait to speak to some one I had to be transferred from one *********** help desk person to another. eventually someone informed me that the contract had been cancelled due to the fact i was not in employment, please see earlier.... the part where i asked the phone to be delivered to my work address, whats up mtn, TERRIBLE

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2016, 23:57
Official
Hello bfarnan,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that when checked, sales was done by internal sales division and application is in progress. Please mail the below address if no feedback was given on Monday.

address: We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

Best regards,