1 reviews | Active since Nov 2012
Try to cancel your contract, we dare you
<p>My mother has been trying to cancel her contract for over a month now due to her(70) apparently using R8000 worth of data in 1 month... she and I have dialed 808 multiple times. But no answer / people unable to help. She has moved to another provider but still has the MTN contract open now... and will probably have to pay for it... we have also tried to argue the R8000 charge, but once again just hit brick walls. All her payments (including the R8000) is up to date, although she wants to to close her account, it can't honestly be that difficult!? </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract termination date is 26/11/2016. If you terminate the contract before the end of term there will be early termination fees applicable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract termination date is 26/11/2016. If you terminate the contract before the end of term there will be early termination fees applicable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Please could you contact my mom telephonically and explain to her all the ts and cs and the way forward. Preferably in afrikaans.
Please could you contact my mom telephonically and explain to her all the ts and cs and the way forward. Preferably in afrikaans.