EN
Ernst N
1 reviews | Active since Oct 2010
05 Jul 2015, 22:02
Try to cancel my contract
Is there a way to cancel a contract so I can go on prepaid.<br> I try to go into a branch and got a ref no ***.<br> I try to phone 808 and got a ref no ***<br> They say that 2 June will be the last payment.<br> Now this month money was taken from my bank account and my still my contracts is not cancel.<br> I WANT MY CONTRACT CANCEL AND MY MONEY BACK<br> AND CAN YOU ALSO STOP SENDING ME SPAM SMS'S
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MTN South Africa's replyOfficial
14 Jul 2015, 08:45Hello prodel,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
MTN South Africa's reply14 Jul 2015, 08:45
Official
Hello prodel,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that the contract has been cancelled and migrated to prepaid.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kind Regards,
Peggy
REQ:***