Try somewhere else, never MTN

Got a month-to-month home internet package from MTN mid-November of 2025 and paid the pro rata fee + full amount for December 2025 (R295) and basically had an agreement on the debit order date. To my surprise, MTN sends an invoice showing amounts that made zero sense to me including a billing date that is far from the one I agreed upon. I spoke to 3 MTN agents including the billing department for someone to breakdown each amount but none of them were able to assist. All the billing agent did (despite me asking for explanations about where the amounts were coming from) was read out the invoice to me WHILE it was starring right at my face. Another agent kept insisting that my account began in December and it led to a whole back and forth. I am appalled at the incompetence! MTN has shown me a bad time - time and time again and this is the final straw. Package cancelled.