IH
Ian H
1 reviews | Active since Sept 2014
23 Sept 2015, 11:31
Try and cancel an MTN account!
At end of February 2015 I cancelled my two MTN data contracts. I however continued to be billed by MTN even though I no longer use their service. MTN stated to me that accounts in arrears cannot be cancelled - their internal policy. MTN had a debit order on my bank account, and they collected what was due. So how can there be arrears? In the ensuing six or seven months, MTN keep billing me for the service which I no longer use, and they have made many deductions from my account, some of which I returned. Now I have an \outstanding bill"with MTN for either R2 500 or R3 100 (no one in MTN can give me the exact amount). I have e-mailed"
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MTN South Africa's replyOfficial
23 Sept 2015, 16:23Hello Ian Hammond,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
I have tried to call you, the cell number on Hello Peter incomplete (***).
Please see the attach rapport that will reflect that the account is in arrears with R 3,772.20.
We can assist you with the request to convert both numbers to pre-paid due to expire date if you wish to do so.
If you have made payments and not reflecting please attach.
Take note that the account need to be paid to bring the account balance to R0.00
The account is now on cash due to the debit orders returned unpaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
I have tried to call you, the cell number on Hello Peter incomplete (***).
Please see the attach rapport that will reflect that the account is in arrears with R 3,772.20.
We can assist you with the request to convert both numbers to pre-paid due to expire date if you wish to do so.
If you have made payments and not reflecting please attach.
Take note that the account need to be paid to bring the account balance to R0.00
The account is now on cash due to the debit orders returned unpaid.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Sept 2015, 16:23
Official
Hello Ian Hammond,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
I have tried to call you, the cell number on Hello Peter incomplete (***).
Please see the attach rapport that will reflect that the account is in arrears with R 3,772.20.
We can assist you with the request to convert both numbers to pre-paid due to expire date if you wish to do so.
If you have made payments and not reflecting please attach.
Take note that the account need to be paid to bring the account balance to R0.00
The account is now on cash due to the debit orders returned unpaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
I have tried to call you, the cell number on Hello Peter incomplete (***).
Please see the attach rapport that will reflect that the account is in arrears with R 3,772.20.
We can assist you with the request to convert both numbers to pre-paid due to expire date if you wish to do so.
If you have made payments and not reflecting please attach.
Take note that the account need to be paid to bring the account balance to R0.00
The account is now on cash due to the debit orders returned unpaid.
Kind Regards,
Alice van der Merwe
***