MP
Maxine P
1 reviews | Active since Apr 2012
06 Apr 2016, 09:20
Truly bad service - I JUST NEED SOMEONE TO HELP
i have endless bad service with MTN and the latest simple task of getting through to their insurance dept is IMPOSSIBLE!!!! Every number I phone I get shunted around. And now if I want to cancel my three contracts due to their poor service I STILL HAVE TO PAY TO GET OUT OF IT!!! After such bad service this is totally unfair. WILL SOMEONE PLEASE PHONE ME AND HELP ME SORT OUT MY ISSUES WITH MY CALLER ID, MY BROKEN CAMERA AND MY OVERHEATING SAMSUNG 6 EDGE!!!! I have personally been in to the Nicolway branch, Clearwater branch, and Northgate branch over the last 4 month just to get my caller ID sorted out and have to sit in long queues and then still not get any clarity to my problem!
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2016, 17:21Hello keagtris,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation we have activated the Caller Line Identity Restriction service on the network and your Caller ID is now showing.
We have requested the Insurance department to contact you back regarding the loan phone and your faulty device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation we have activated the Caller Line Identity Restriction service on the network and your Caller ID is now showing.
We have requested the Insurance department to contact you back regarding the loan phone and your faulty device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Apr 2016, 17:21
Official
Hello keagtris,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation we have activated the Caller Line Identity Restriction service on the network and your Caller ID is now showing.
We have requested the Insurance department to contact you back regarding the loan phone and your faulty device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation we have activated the Caller Line Identity Restriction service on the network and your Caller ID is now showing.
We have requested the Insurance department to contact you back regarding the loan phone and your faulty device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***