NP
Navendran P

1 reviews | Active since Nov 2014

09 Nov 2016, 08:46

Truly Awful Services

<p>I recently complained to MTN about their breach off contract I.e. they didn't supply me with the correct amount of data or sms bundles. they managed to rectify this which I am grateful for however now have suspended my account because I haven't paid my account in. I called I'm and asked them for the amount to pay and they gave me an amount which I had paid. now due to their incompetence I am left without a phone. This is absolute ******* from MTN. I have had their services for almost 10 years now but since the whole issue with MTN Nigeria there's just been a downhill trend in the services they support to their customers. I've logged 4 complaints in the space of 3 months. it's absolute madness I tell you. the 1st I logged a complaint their rating on hello Peter was 4.1 to my surprise, now it's sitting at what just over 2 which further emphasises their poor drop in customer service. It would be really interesting to have a look at the ratings of Vodacom and so on as I think MTN is truly abusing their customers. I hope someone from them contacts me and apologisez and also bear in mind that I am tired of their *** now and I want them to do their damn job.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Nov 2016, 15:04
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

please be advised that your lines have been reconnected as per payment arrangement have been made for R 244.68 for the 30/11/2016 as per you requested and it will take within 2 to 24hrs for you to have all services restored.

warm regards

mike

REQ:***

Best regards,