Trully Dis-satisfied with MTN

<p>I was in contact with MTN (Noma) Corporate Customer few days back. I do not re-call the exact date. Ref No. NR ********** 5. I’m sure you can pick this up.</p> <p>We spoke about a package for an upgrade to one of my numbers ( ********** ).</p> <p>She quoted me on Anytime 500 Samsung S7 at R735 per month.</p> <p>I called today to finalise the package and I get told, by another advisor, that the package is now R900+.</p> <p>I told her I spoke with Noma and I even gave her the reference number. She said she was not able to speak with Noma, as Noma was on a call and that she would call me back.</p> <p>Sometime later, this advisor called me back and said she will not be able to assist as that was last month’s package. 17th August 2015 +- 10:50</p> <p>I advised her that this is not fair and that I was quoted in the same month, how can the package change?</p> <p>Sadly, I was too angry to even get a reference number from the lady. I am sure you can pick this up or even ask Noma who she spoke with today.</p> <p>Surely with in the same month I was quoted, I will be given this price. I can understand if I called in September – but I am calling in the same month that I spoke with Noma. I also do not recall Noma advising me that the prices will go up, during our call!</p> <p> </p> <p>I have 5 numbers with MTN.</p> <p>I have been with MTN for many years.</p> <p>I have even moved a Vodacom contract to MTN and I simply get told I can have the package I was quoted few days back and now I need to pay R200+ extra.</p> <p>This is simply not acceptable! Surely my request can be accepted.</p> <p>If no one is able to assist with the R735 price package I will cancel my contracts with MTN and I will move to another cell-phone provider!</p>