Troubles with Mtn
<p>I have been having the worst trouble with MTN. I had endless problems when I was with them as my cellular provider but once my contract was over, I immediately switched to Vodacom and have had not one problem since. In addition, I have been using internet provided by MTN via a 4G modem. I have been doing this for the past couple of years and without fail, no matter where I have been located, the internet is extremely slow. I have to have very few tabs open and even if I have just one website open, it takes very long to load. My internet contract is going to be ending sometime soon and I am definately switching to Vodacom!! </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Jun 2016, 10:20
Good day Nicole Stakes,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on **********
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply11 Jun 2016, 10:20
Official
Good day Nicole Stakes,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on **********
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ: **********
Best regards,