1 reviews | Active since Feb 2015
Trouble on my phone account.
<p>i have a serious complaint on this cellphone network. My account has been going off via debitorder for a while and i never had any problems. But en of April i changed banks and therefore also arranged that my debit order go off the new account. However it still went off my old account causing the debit order to be retuned. And the amount was R1902.61 which is more than double my installment. When i phoned to ask why i was told that my account is an open account and that is the reason for the high amount. I have never agreed to such an arrangement that i am aware of. Nevertheless i paid the amount of R1903 to avoid being cut off as this is the amount the consultant gave me when i phoned. Two weeks later i am cut off and told that my account is in arrears with R3188.92. This is unacceptable to me since i dont see how an account that goes off via debit order can be in arrears. But again i received an sms telling me to pay R1914 to avoid being suspended which i did. And my services has been turned on again. Today i received another sms telling me that my account will be debited with R3188.92. Will you please look into this matter for me as it does not seem if any of my payments are being allocated. This is unacceptable.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advise that a debit order of R3188.92 will run but after that the account will be in credit of R 1,054.89 due to the cash payment you had made.
The reason the debit order of R3188.92 will run through is because at the time you made the cash payment, a request had already been sent to the bank for the debit order to run on the 31/05/2016 therefore once a debit order request has gone through we are unable to reversed it.
Should you wish for the R1054.89 to be credited back to your account please feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advise that a debit order of R3188.92 will run but after that the account will be in credit of R 1,054.89 due to the cash payment you had made.
The reason the debit order of R3188.92 will run through is because at the time you made the cash payment, a request had already been sent to the bank for the debit order to run on the 31/05/2016 therefore once a debit order request has gone through we are unable to reversed it.
Should you wish for the R1054.89 to be credited back to your account please feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for the quick respond.
Thank you for the quick respond.