Tried to close my account

I went into MTN on the 20/0/2015 to close my account in other words I didn't not want a contract with MTN. The Consultant told me that I had to write down on a piece of paper that I needed to close my account which I did. I asked him do I need to keep a copy he said no I don't. Then he deactivated my sim cards without notifying me and didn't close my account. I went back 3 times last year to try and find out what going on. The assistant manager Lesego Setlhare tried to help me but it seems that he didn't do what I had asked. I asked to close my contract and just keep my Cell number but for 8 moths I was without a number. <br> Last month I did a credit check and MTN had handed me over without notifying me. Now I have to R414.72 for and account that MTN only benefited from. So I was told I need to pay that amount and then tried to close it again. I am so frustrated with Mtn's lack of information. I struggle to see how I still have to deal with them. I just want nothing to do with them ever again. Reference Number: ***9.(Legal)