AK
Alex K
1 reviews | Active since Apr 2011
14 Nov 2015, 10:13
Tried cancelling your MTN contract? Good luck!!!
Never in my life have I experienced such shocking service as I have experienced with MTN. EVERYTHING is an issue! Followed THEIR instructions on how to cancel my contract after the 24 month period. Called their Call Centre to cancel - \it would take 2 - 24 hrs". Phoned again 3 days later \""we are experiencing a backlog it will be between 2 and 5 days\"". Guess what it's more than a month later and I'm still on contract? I've wanted to move to a proper network but want to keep my number and I can't because it's STILL on contract. <br> <br> Milking your customers! Well done!!"""
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MTN South Africa's replyOfficial
16 Nov 2015, 17:23Hello lxk,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
The cell number has been converted to prepaid, allow +-2-4 hours. The account will be credited for October and November month subscription fee.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
The cell number has been converted to prepaid, allow +-2-4 hours. The account will be credited for October and November month subscription fee.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Nov 2015, 17:23
Official
Hello lxk,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
The cell number has been converted to prepaid, allow +-2-4 hours. The account will be credited for October and November month subscription fee.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
The cell number has been converted to prepaid, allow +-2-4 hours. The account will be credited for October and November month subscription fee.
Kind Regards,
Alice van der Merwe
***