BN
Brandon N

1 reviews | Active since Oct 2011

22 Feb 2016, 10:58

Tried Cancelling Contract Since 18/14/2015

Good day<br> <br> I trust all is well<br> <br> My contract for line *** has only been cancel now. I would like a credit for the month of January and February as per my invoices,<br> <br> I have been trying to cancel this contract since the 18th of November 2015. Therefore I am not liable for these two months payment. I am giving MTN the last chance to recertify this issue. <br> <br> I request that MTN credit my account with the instalments for January and February 2016 for my line *** by Friday the 27 of February 2016. If this does not happen I will have no choice other than to submit a complaint with ICASA. I will provide them with all email communication and call references since the 18 of November 2015.<br> <br> For any further information please contact me on ***<br> <br> <br> Thanks alot <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Feb 2016, 21:34
Official
Hello Pd#off,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that a credit of R949.49 will be passed to your account for late cancellation, reference number: ***.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***