MS
Martha S
1 reviews | Active since May 2015
06 May 2015, 12:05
Tricking their customers!
MTN 3G contract 5GB p/m. Average use p/m 500MB. When I log online 3G shows I have 9.9GB available. I decide to use it since I never use the data I pay for every month. Used approx. 9GB. 24hrs LATER I get sms from MTN - I have exceeded my limit of R5100?!! Shocked I phone call centre - 2 days &
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 11:13Hello RotheaStoltz,
Thank you for posting.
Please accept our apologies for the inconvenience caused as a result of this.
This matter has been escalated to the Billing queries management team for urgent attention. You will be advised of the outcome.
Regards,
Devan
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience caused as a result of this.
This matter has been escalated to the Billing queries management team for urgent attention. You will be advised of the outcome.
Regards,
Devan
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:13
Official
Hello RotheaStoltz,
Thank you for posting.
Please accept our apologies for the inconvenience caused as a result of this.
This matter has been escalated to the Billing queries management team for urgent attention. You will be advised of the outcome.
Regards,
Devan
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience caused as a result of this.
This matter has been escalated to the Billing queries management team for urgent attention. You will be advised of the outcome.
Regards,
Devan
REQ:***
Best regards,