******* into renewing contract
I was conned into renewing my contract with MTN, even though I want to cancel altogether. A lady called me to say that they can offer me lower subscriptions because my contract is over and I no longer need to pay for my handset, but OMITTED saying that my contract will be renewed for another 24 months. i DO NOT want to renew my contract with MTN, as my data for the last year has just disappeared. I tried calling your centre, but no one in retentions ever answers the phone. Please cancel this renewal on my line, I do not want to stay with mtn
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
05 Sept 2017, 08:49Thank you for your post.
We apologize for any inconvenience incurred.
The upgrade was done though Summer Sun Trading, please contact them on ***.
You may email them as well for assistance: ***
Kind Regards,
Alice van der Mewre
Best regards,
MTN South Africa's reply05 Sept 2017, 08:49
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The upgrade was done though Summer Sun Trading, please contact them on ***.
You may email them as well for assistance: ***
Kind Regards,
Alice van der Mewre
Best regards,
's updateReviewer Update
05 Sept 2017, 20:23Thank you. I have contacted them. And do see that the upgrade was reversed. But now it seems that my monthly subscriptions is not as it was?? How can this be fixed?
's update05 Sept 2017, 20:23
Reviewer Update
Thank you. I have contacted them. And do see that the upgrade was reversed. But now it seems that my monthly subscriptions is not as it was?? How can this be fixed?
's updateReviewer Update
12 Sept 2017, 10:17my contract actually is still renewed with MTN, even after being assured that it was not. i want my contract end date to be changed back to the end of december 2017!
's update12 Sept 2017, 10:17
Reviewer Update
my contract actually is still renewed with MTN, even after being assured that it was not. i want my contract end date to be changed back to the end of december 2017!