Tremendous Disappointment in Brand of the Year.

<p>In early October, we went to MTN Glen Marais, Cavendish Glen for a new contract. We were previously with a different provider. My daughter's eyes were extremely happy and she was looking forward to be on a new journey with MTN. Unfortunately, this happy face, after three weeks of engaging with MTN, is now full of tears. Our main problems included:</p> <p>Customer service. Waiting in long ques and a problem with being online. They NEVER phone you or return your calls, when you have an enquiry about the application's status. It is further extremely difficult to get hold of them. And you can only talk to the consultant that started with you and there is only one email address. So if that person is sick, your email is only opened, once the person returns.</p> <p>Contract - took almost two weeks to finalise. Everyday there was something new to send! Really</p> <p>And now for the best part or is it now the worst. After the contract was eventually finalised, they told us there is no stock and offered us a phone package that was not according to our needs.</p> <p>We demanded the P8 Lite - as that is what was advertised to us. Oi boi.</p> <p>I started to deal with the area manager then, Izak, who created hope and he ordered a phone from national depot. But this hope was false. Every day I phone, every day I am told the next day. And so it goes for a week. In the end I had to cancel the contract, as MTN could still not deliver what they have promised and what was advertised. The area manager tried to help, but in the end made the frustration bigger. Told me I should not order old phones - BUT it is advertised and sold by agents?</p> <p>Sad to say, I cannot think how this company can be brand of the year or is it just this store that is pathetic ito communication, customer service and brand loyalty and understanding. Need serious upgrade - revamp - training.</p> <p> </p> <p>Regards, Aloma Swanepoel</p> <p> </p> <p> </p> <p> </p>