1 reviews | Active since Aug 2017
Treating the Customer unfairly
I sent in my claims to MTN insurance which is my insurer only to be told my account is on 60 days arrears, yet I know my account is up-to-date which has been confirmed by MON credit. However MTN is unwilling to update their system for the insurer to also pick the same information that I am not owing and that my account is current. Thus even though I have been paying for my insurance I am not enjoying the benefits. This is totally against the FSB and CPA rules of treating the customer fairly. If I don't have this sorted today...i will proceed to the ombudsman and invoke my rights under PAIA and have all my debit orders returned to me since inception of my contract.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team