1 reviews | Active since Jul 2015
Treated unfairly
I visited the Mtn branch in Chatsworth over the weekend to apply for a new cellphone contract, I was denied access to the contract and named a high risk customer with no reasonable explanation which I find very insulting and unprofessional. I then visited 3 other cellphone branches to find out if I would be insulted like I had been at the Empty N branch but to my surprise my applications for a contract were approved at all 3 stores.<br> <br> My biggest disappointment is that I have existing accounts which are all up to date if there's need to check my credit history, I am employed on a permanent basis with a salary every month and I am a current customer with Mtn who has no debts but you still refuse me a simple contract which I can afford and instead you want me to create more accounts which will end up leading me into debt and then you will approve my contract ???<br> <br> I have sent you emails and have tried contacting you guys since Saturday to no avail. Please respond to me as soon as possible
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with Regional Management for MTN stores and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with Regional Management for MTN stores and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,
