Treated like an idiot
Opened up a new contract and had a ********** surprise when I got my bill , as I was charged a prorata. Went into Steenberg village MTN in Cape town to query this . The manager informed me that it was a mistake on his sales lady's side and he would tend to the problem and that I should wait a week . It's now been 3 weeks and I decided to go into the store myself this morning. The manager ignored me and eventually waved me off and told me I must wait , he then disappeared through the back room and was chatting to his friends and staff member while I stood like an idiot . I am absolutely appalled. How disrespectful.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the steenberg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the steenberg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,