1 reviews | Active since Aug 2013
Treat a client like *******
I was at Mtn Fountains Mall on Friday from 14:30 till 17:10 trying to get a cellphone contract. Everything took very long. The consultant said it was as a result of Telkom internet which are very slow in Jeffreys Bay. They should call me Saturday morning. At about 10h I went to their shop, where they treated me as ****. The manager smilingly said the application was declined as I was listed as a bad payer. I am a credit manager and know how to treat my clients with respect even if they are listed, because mistakes also happens at Transunion ITC/ I solved the problem with them. I usually contact my clients, explain to them about any negative reports on ITC, and wait for them to investigate and give written feedback from the organization who listed them. We so solved a lot of problems and have a lot of happy clients. The bad attitude of the staff and the manager was enough to make me vomit in their shop. They treated me as the biggest lier and ******* person ever. It was humiliating. Standard Bank made a mistake and reported me for R470 after I closed my accounts for FNB already 2 years ago. If Mtn treated me as a valuable customer, they could get the real picture, but decided to jum
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the Regional Management for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the Regional Management for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Bronwyn
REQ:***
