Traumatizing, Appalling Experience - cancellation - call *** - ***
<p>So my mother took up a contract under mtn over 7 years ago and we were happy with it until recently, so on the 17th of October 2016 my mother called to cancel the contract and continue with prepaid and we spoke to Thandazani Dlamini, ok I understand there were arrears on the the contract which I settled but till this day the contract has not been cancelled, what upsets me the most is that now my number has been suspended and this was after I paid the amount that you requested I pay of R213.99</p> <p> </p> <p>Please do me a favour and cancel this or I will continue writing on HP and all social media platforms.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike