traumatic experience

traumatic experience. I am writing to formally lodge a complaint about an unresolved issue concerning my MTN account.In November 2022 my personal information, including my identity number, was compromised in an identity theft incident. Following this unfortunate event, I immediately contacted MTN to request the closure of my account However, despite my numerous efforts to address this issue with your customer service team, my account has not been closed, and the situation remains unresolved. This delay is causing me significant distress, as the account was sold to DMC which has red flagged my credit score and cannot take any credit I kindly request that MTN take immediate action to permanently close the account associated with my identity number. Please also provide me with confirmation of the account closure as DMC requires a letter to close the account you have sold Please contact me if you might need any information to resolve this issue Reference number: 97f***b09-7f40afec87d2 Thank you