Traumatic consumer service

Today I can agree that arrogance can be confused for confidence. I have never seen a supervisor so unskilled and unruly in all my encounters of human imperfection.

You would think in such unemployment rates, people will respect, honor and deliver beyond their human imperfections. Vivian from Mtn Seshego circle center has no leadership skills nor any consumer interactions abilities. As a supervisor, you are ought to listen more than you speak so you can avoid imposing your thoughts on the event and rather listen to consumers experience and realities. The words" You want me to do as you want, never" after asking her to actually listen to what I am saying , came out of a supervisors mouth infront of everyone.

How do you become toxic with consumers infront of your subordinates and think that you can ever make MTN a healthy home? More than hurt, I am shocked at the level of bossiness and abuse of power used by Vivian the supervisor. From no refund is applicable only exchange to the point of saying "I will not give you any exchange because I know this product is good and I feel like it".

The worst part, she refused something her policy agrees "exchange" and the product is less than 48 hours yet its not functional

I refused to leave without getting the product i paid for until khensani her subordinate called the security but Vivian being Vivian said with so much arrogance " there is nothing I can't handle here"

The level of I am in control and you consumers amount to nothing with your experiences is what MTN Seshego circle center is best at.

Will I ever enter any MTN store? Never and not even my close circle cause, we can not leave our homes with our hard earned money and energies to go get defected products with a side of disrespect.