TRAUMATIC AND UNCARING

To say dealing with you is traumatic is an understatement. I was involved in an armed ******* on 14 August, it took MTN 17min to block my phone (I guess you do not realize how much personal information is on a cellphone) I submitted my claim on 17th ( ***). YOU promised to get back to me in 5 DAYS... I am still waiting. I called the insurance number every day and the line is always experiencing \TEMPORARY"technical difficulties. Please look up the definition of temporary...you are not using it in the right context.<br> <br> I then called the call center to get some answers and i was told to call back because all the managers were in a meeting. (do you know how annoying that is?) I spoke to Hamid who promised to get back to me with some feedback and again NOTHING. Please i do not want any apologies or excuses"