1 reviews | Active since Nov 2016
<p>On the 01 Noembber 2016 I submitted a claim form to MTN Insurance to say that my phone is malfunctioning and it needed to be repaired.Im under a contract with MTN for a devise and im paying insurance R149 plus R400 for the device.MTN is really the worst network in the whole of South Africa.They have no regard for customers and they dont respect the laws of South Africa.</p> <p>I have been waiting for them to collect the device from my home even to this date 22 November 2016 and they havent even called . The customer service is not aswering my calls I have left plenty of emails to their customer service but to no response.</p> <p>MTN is not doing me a favour but they should provide a service for which im paying ****** R549 for every month.</p> <p>Im sick an tired of MTN and how they conduct themselves as a business, they should be closed down for all i care they are *********** fools who dont deserve to be operational in this life time!!!!!!!!!!</p> <p>#MTN Insurance CLOSED DOWN</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay in finalizing your claim. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay in finalizing your claim. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
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