1 reviews | Active since Apr 2016
Trashiest of All Trashes
Firstly I would like to commend you on the horrible customer service and the very poorly trained consultants in your pathetic "Contact center" how does an agent speak over me and then ask me in a very condescending manner "Do you want me to help or not" I'm sure your agent Agnes Moeletsi woke up and just didn't want to be at work either cos she knows she is working for a trash company hence the stinking attitude. Why the Hell am I being billed after paying of the dam contract and cancelling it on time???? Why am I being told that I missed a payment which is absolute bull cos my account was paid on time? If this was the case, why did the consultant that helped make the last payment at the east rand mall tell me that all is in order and that the damn account is paid up. Why was I given bundles in may and my account not suspended if your call center agent claims there was not payment. to my understanding, if there's no payment you people suspend the damn account so this is all bull, trying to milk money out of me. You must have lost your minds. check your pathetic systems and get back to me with proper info and i will not pay a dime!!! nxa
Good day Marcia Salemane,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your last amount due of R 402.50 is for the invoice that closed on the 2018-06-20. This is the last invoice due to your account as your contract term date was on the 2018-07-13.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Marcia Salemane,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your last amount due of R 402.50 is for the invoice that closed on the 2018-06-20. This is the last invoice due to your account as your contract term date was on the 2018-07-13.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
