TM
Tshepiso M

1 reviews | Active since Jan 2022

14 Jan 2022, 10:09

Trapped in a Contract of Shifting debit order amounts.

Very unhappy with the service, I purchased a data package contract, and they twice debited more than double the amount at most inconvenient times as well January. They are inaccessible to anyone calling them from a nonMTN number. My contract expired and I was in a loop calling the 083 135 number. They make the contract cancellation process impossible the outlets staff cannot help with cancellation either can they help you make a call if you do not have MTN sim.

I think the plan is to keep you locked in with a non-terminable contract while they frustrate you by debiting your bank account as they fancy. Not cool for giant Corporate to bully customers. I sent an email to customer service for my contract cancellation still not acknowledged. My wifi is cut off even though I paid for the month.

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