Transferring contract into my name.

Chain of events:

- Went to the MTN store Gateway at the beginning of the month (July 2018) to get the transfer application submitted, to transfer from the Company I work for name into my name. - I had with me a letter from my company authorizing the transfer and a copy of the ID of the individual who was representing the company. - Application was only formally submitted on the 11th July. - Conditionally approved on the 15th July. - Phoned the same MTN store the following week and was told by the consultant that split billing was still active on the account and was not able to be removed by him since it’s an Corporate account. - Requests were submitted to Corporate to remove split billing and any other features present on the account which was preventing the consultant from finishing the transfer, on the 21st July. - I phoned 135 to speak to a consultant from Corporate head office on Monday 23rd July, I was told that the request for removal of the split billing would be completed in 24 hours. - Phoned today (25th July 2018) to the same number and was told the request was only put forth yesterday 24th July. - The consultant advised me to get in contact with the MTN Account Manager of the company I work for to speed things along.

This is a complete joke, how can this possibly take this long to do the transfer? My contract officially expires on the 2nd August 2018. I was hoping to have had the transfer completed by now in order to perform the upgrade I am long overdue.

Extremely disappointed.