AH
Allan H
1 reviews | Active since Sept 2015
28 Sept 2015, 13:55
Transferred from pillar to post with no help
I called the *** MTN Call Centre this morning to assist my father with his modem ( ***) He experiences slow throughput for the past 6 months where he stays in Ceres Cape Town. When he leaves his residents in Ceres the modem performs very well. <br> <br> First they transferred me to ***. I explained my story again to ***. The gentleman transferred me again without announcing it. After I explained my story again they transferred me again.<br> <br> What on earth is it going to take to get help here!<br> Thus far they only transferred me without any help. <br> <br>
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MTN South Africa's replyOfficial
29 Sept 2015, 14:51Hello Harcka,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been logged with the reference number SMC/*** and escalated to the Network Coverage Help Desk.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been logged with the reference number SMC/*** and escalated to the Network Coverage Help Desk.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Sept 2015, 14:51
Official
Hello Harcka,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been logged with the reference number SMC/*** and escalated to the Network Coverage Help Desk.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the query has been logged with the reference number SMC/*** and escalated to the Network Coverage Help Desk.
Warm Regards
Nompumelelo
REQ:***