1 reviews | Active since Mar 2015
Transfer of Ownsership Fees
I took over a contract from a friend who was leaving the country. We went to the Melrose Arch branch and filled in all the paperwork and submitted documents. on the 12 June 2015. After that, we didn't receive communication from them until my friend's account got debited in July.After many calls and emails, the contract was only transferred to me in August. I then got debited R732. When I called, they said it was due to a transfer ownership fee of R150. But to my knowledge, Im supposed to be paying R400 per month, so the total should have been R550 inc fee. I have called and emailed and gotten no assistance all week. I haven't even received an email confirming that I'm the new owner of the contract or any other necessary details! Is this MTN's \amazing"service to new customers? If so"
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that once you do the transfer to your name the account will be billed as a new account from the date the transfer has been activated, the account has been billed prorate charges from the date the account has been captured 30-7-2015 until the invoice close 20-8-2015.
The billing will be normal from next month.
Your account number for the contract A***. You will receive your minutes and data every month on the 21st of every month. You have a usage limit of R100.00 set up on the account. The account is on debit order and the debit date is on the 1st.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that once you do the transfer to your name the account will be billed as a new account from the date the transfer has been activated, the account has been billed prorate charges from the date the account has been captured 30-7-2015 until the invoice close 20-8-2015.
The billing will be normal from next month.
Your account number for the contract A***. You will receive your minutes and data every month on the 21st of every month. You have a usage limit of R100.00 set up on the account. The account is on debit order and the debit date is on the 1st.
Kind Regards,
Alice van der Merwe
REQ:***