MG
Munro G
1 reviews | Active since Feb 2016
16 Feb 2016, 11:39
Transfer of account in limbo, Wrong amount debited
In December I transferred an account from a family member to myself, and subsequently renewed the contract to a use your own phone contract. When the first of the month came along R2250 was deducted from my account even though there is a set limit.<br> <br> Registering on MTN active showed this amount was wrong as the bill stated R741, this bill however included services charges for a phone which I don't have. Calls to MTN proved fruitless as they tell me the account is still in the aforementioned family members name even though they are deducting large sums of money from my account to which there are no corresponding bills for an account that is not in my name.
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MTN South Africa's replyOfficial
18 Feb 2016, 11:38Hello munrogouws,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time . We do pick up that the transfer has been done with your ID number however the wrong cell number has been transferred with your ID number. We have sent the request to the MTN store Mosselbaai to redo the transfer with your correct cell number.
We have requested from them to remove the promo fee from your line due to bring your own device. Mosselbaai store will resolve this and give me feedback once this has been finalized.
We have cancelled the debit order until the MTN store transfer the correct cell number to the account number when the transfer has been done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time . We do pick up that the transfer has been done with your ID number however the wrong cell number has been transferred with your ID number. We have sent the request to the MTN store Mosselbaai to redo the transfer with your correct cell number.
We have requested from them to remove the promo fee from your line due to bring your own device. Mosselbaai store will resolve this and give me feedback once this has been finalized.
We have cancelled the debit order until the MTN store transfer the correct cell number to the account number when the transfer has been done.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Feb 2016, 11:38
Official
Hello munrogouws,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time . We do pick up that the transfer has been done with your ID number however the wrong cell number has been transferred with your ID number. We have sent the request to the MTN store Mosselbaai to redo the transfer with your correct cell number.
We have requested from them to remove the promo fee from your line due to bring your own device. Mosselbaai store will resolve this and give me feedback once this has been finalized.
We have cancelled the debit order until the MTN store transfer the correct cell number to the account number when the transfer has been done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time . We do pick up that the transfer has been done with your ID number however the wrong cell number has been transferred with your ID number. We have sent the request to the MTN store Mosselbaai to redo the transfer with your correct cell number.
We have requested from them to remove the promo fee from your line due to bring your own device. Mosselbaai store will resolve this and give me feedback once this has been finalized.
We have cancelled the debit order until the MTN store transfer the correct cell number to the account number when the transfer has been done.
Kind Regards,
Alice van der Merwe
***