Transfer after transfer- no service - no refund - rude consultants

Please cancel and refund the money I paid for the R399 Black Friday Home Internet Deal. I ordered it on 22/11/2023, DSV came through on 25/11/2023. Apparently, there was a mismatch with my fingerprint. The driver advised that he would arrange for a manual delivery. I waited 4 days, contacted DSV a few times, who advised that item was paused and needed MTN to authorize. Called MTN on 01/12/2023 (waited 15 minutes), the MTN agent said advised that he was transferring me to Customer Service who I thought I was calling, then he hung up on me. Called again (waited a similar time), before I could say anything, I was transferred to DSV. I hung up because I knew they couldn’t help. I also tried going to an MTN shop to get the same R399 deal, they advised that due to me having an open order, I couldn’t buy another one. Called MTN again on 04/12/2023, spent 50 min on the call(you can confirm by viewing the recording), got through to customer service who advised I needed to be transferred to ‘Sales’. Instead of Sales, she transferred me to ‘Upgrades’. I was then transferred to Retentions, everytime waiting in the queue. The lady in Retentions then said the option to cancel was greyed out and without comms, transferred me back to Customer Service. The lady In customer service said she was logging a RTS and it could take up to 5 days to cancel, however that I wouldn’t get confirmation of the cancellation. She told me to call billing for a refund by calling 083135 and selecting option 1. When following this process, she could not assist and was transferred me to Contracts. I mentioned to the lady at Contracts that I’m cancelling and wanted the credit refunded to me, the lady asked me, for my pin and “How do I plan on paying for my contract?”, then I advised her that I’m cancelling, to which she responded, “Oh God!”, then without notice, transferred me to someone else. What kind of service are you providing. Spent over 2 hours on 01/12/2023 trying to sort this out, now again on 04/12/2023. This is pathetic to say the least. Please action my cancellation. I refuse to wait 5 days. Escalate this as high as possible…someone has the required access to cancel and refund me.