NZ
Nozizwe Z
1 reviews | Active since Aug 2015
12 Aug 2015, 15:11
Training
MTN needs to train it's staff on how to handle customer query and when there's problems with network they need to update their staff so they know what to say to customers... I had a network problem and was told not so kind that I am not the only one experiencing the problem I try the next day.
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MTN South Africa's replyOfficial
02 Sept 2015, 15:51Hello nozz,
Thank you for your post.
We apologise for the inconvenience experienced due to network problems we had and the manner in which the consultant handled the call. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to network problems we had and the manner in which the consultant handled the call. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 15:51
Official
Hello nozz,
Thank you for your post.
We apologise for the inconvenience experienced due to network problems we had and the manner in which the consultant handled the call. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to network problems we had and the manner in which the consultant handled the call. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with customers and to provide them with the most efficient services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,