Train your managers

I had the most horrific customer service experience with an MTN manager, Nadia Ali. She was incredibly unhelpful and dropped the line on me. I wasn’t using abusive language but she continued to tell me I’m rude and she dropped the line!!! All I asked was to speak to her manager since she couldn’t assist me and she told me that all other managers had gone home. Then she told me that the only way I could speak to a work froconsultant would put me through to a manager. I told her I was not willing to do that and she can call the consultant and ask for a manager and ONLY transfer me when a manager is on the line. She said it does not work like that and the MTN process is the above. She told me that the activations department is closed as they close at 4 and I would only be able to get assistance tomorrow. She didn’t even offer to take my details and take this off my hands as a PAYING customer. Instead I must use my time and airtime to contact you AGAIN! Over something that should have been done almost two weeks ago. I have since called back and spoke to someone in the activations - the SAME activations division that was supposedly closed, according to Nadia - who reassured me that they definitely aren’t closed and their business hours are 8-5 and not 8-4, as per my conversation with Nadia.