Trade in

My phone was due for an upgrade, there was an option to trade in a device in order to reduce the monthly installment. I traded in a phone and was told my contract was going to be just over R800 per month as I added a watch as well.

The first debit order goes off, so I knew there was going to be pro rata, but the debit order was over R1400, which is high for pro rata, but I let it go as I wanted to see what happens next month. March comes and the debit order is over R1200. I went to branch to query and a dispute was logged.

It's been almost a month now, high debit order is still going off, no feedback regarding my dispute. When I call mtn, it's said I must visit the branch. When I visit the branch, only the consultant that logged the dispute can help me. Yet the consultant seems so unbothered and just tells me that they are saying apparently he didn't attach all the things for upgrade or something like that also another branch is having the same issue.

I don't see how telling me about other people's problems is supposed to help resolve mine. Also being told I'll get back to you, but nothing, unless I follow up, which is pointless as nothing is being done or an attempt to tell me what you have done to resolve my issue.

Mtn is a big company, and to have to wait so long for feedback on a dispute, which was clearly from there side in unacceptable