Tracking a cellphone number
<p>I emailed MTN 2 weeks ago regarding a number that had been bothering me and contacting *******ly. I had asked them to track the number for me. However they have failed to do so. I still have not received any response. And as a mtn customer myself this extremely disappointing as this number has been endangering my life. Please can I get the help and be contacted with details</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jul 2017, 10:05Dear Boipelo,
Thank you from your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note due to the Privacy Act we are unable to provide you with any information directly, however the local authorities SAPS will be able to obtain that type of information.
Please visit your nearest SAPS station to open case whereby they will be in contact with us for the information.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Jul 2017, 10:05
Official
Dear Boipelo,
Thank you from your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note due to the Privacy Act we are unable to provide you with any information directly, however the local authorities SAPS will be able to obtain that type of information.
Please visit your nearest SAPS station to open case whereby they will be in contact with us for the information.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,