Toxic and Nonsense Service provider

I honestly can not comprehend why I have stayed at MTN for so many years because their response to issues is absolutely nonsense.

I lodged an issue with Aabila Ally (12/08/2022) and have sent an email to her only to find out that it would be blocked. On 12/08/2022 I received half of the usual money of data. I immediately called and I was sent from pillar to post to pillar to post for almost 5 hours after being highly frustrated because eventually I was told that the department that could help me was closed I insisted on speaking to a manager as it was not my fault that MTN has not trained their employees correctly to assist their clients by redirecting them to the correct departments from the onset. This is when I explained my issue to Aabila and she promised to give me feedback. This is two weeks later and nothing.

I feel like I am in a toxic relationship with MTN because every couple of years I need to shout and do things outside myself just to correct their mistakes. On top of being so unhappy with MTN. I have two contracts with them and one of them is due for an upgrade. I kindly requested said lady to write a note on my profile that I am due for an upgrade. I no longer want to continue a relationship with MTN and do not want to be taking any calls from sales/retention department. I still got a call even after I had promised to be nothing but absolute belligerence. MTN chose to test me.

The only reason I have stayed with MTN was due to the data deals and daily there are more and more competitors on the market.