Totally unacceptable

<p>Last week Friday 14 October 2016 (iPhone 7 launch day) I spoke to and organised with the guy in charge of orders at regional office in Port Elizabeth to get me the iPhone 7 plus Jet Black 128Gb asap as there wasn't stock. He mailed me Monday and Tuesday to confirm the order.<br />He phoned me 08:20 this morning (21 October) confirming the phone has arrived. I told him that I'll come this afternoon. I did (I live about 40 km outside of PE).<br />When I got there he greeted me and told me to have a seat at one of the consultant's tables. Waited 30 minutes. Then the consultant asked me to have a seat in the manager's office. Then waited 10 more minutes. Finally, they come with the story that both iPhone 7 plus handsets that they received were booked out to other customers earlier today.<br />I need to formally have a chat with someone who's in charge of operations etc in EC. Do you have advice how to go about it?<br />On my way home the guy phoned me to confirm that he found another phone in Gauteng to be sent to branch.<br />I have never seen unprofessional corporate staff like that...this is completely unacceptable...<br />Contact me ASAP please. Otherwise you might lose a customer of 15 years.</p>