AM
Agisanang M
1 reviews | Active since Sept 2015
03 Sept 2015, 12:53
TOTALLY NOT HAPPY AT ALL!!!!
Initially i was looking for the S6 Edge white to upgrade, which they said they didn't have. So i went to a branch which was SELCOURT TOWERS, after two agents that i spoke to on two separate occasions to inquire promised to call back and NOTHING. I called the branch and spoke to Xolani and asked if they maybe have blue, he plainly said \Go to Vodacom."So i took the Iphone 6"
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 09:58Hello amodisane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have sent a requests to insurance management team to contact you sim swap done on the 04-09-2015, for mtn active you need to contact their support team on 1761.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have sent a requests to insurance management team to contact you sim swap done on the 04-09-2015, for mtn active you need to contact their support team on 1761.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply16 Sept 2015, 09:58
Official
Hello amodisane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have sent a requests to insurance management team to contact you sim swap done on the 04-09-2015, for mtn active you need to contact their support team on 1761.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have sent a requests to insurance management team to contact you sim swap done on the 04-09-2015, for mtn active you need to contact their support team on 1761.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***