1 reviews | Active since Feb 2011
Totally *** MTN
I have changed my mom's Talk 100 in 2015 to a pay-as-you go. The account was all of a sudden changed to a contract phone with data. I did not request this and no amount of e-mails,calling the clowns at the contact center could resolve this. My mom is visually impaired and simply can NOT use data. Even explaining this to the various *********** idiots at MTN were unsatisfactory. At a stage in Oct / Nov,one clown indicated that I need to pay an amount of R665.90 to close this account.
See: On Wed, Nov 29, 2017 at 9:56 AM, ********** wrote: From: Tshepo Mo***eng
Good day,
To cancel this contract you have make a settlement of R665.90
Thank you
I then decided to pay,just to close this account which is NOT BEING USED to resolve this. Guess what,after paying and following up on confirmation,another MTN clown send me another demand to pay!!!! Thank you for your email. Please be advised that an amount of R 826.59 has to be paid for the number to be migrated to prepaid.
Kind regards, Zola Matshoba Legal Department MTN SA
Reference Number: ********** 5
WHAT THE FREAKING HECK CAN I DO TO GET RID OF THIS Fkin USELESS MTN????????
Good day Tom.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please provide us with the cell phone number or I.D number of the account holder in order for us to gain access to the account, kindly send this information in a private message for security reasons.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
Good day Tom.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please provide us with the cell phone number or I.D number of the account holder in order for us to gain access to the account, kindly send this information in a private message for security reasons.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
