AL
Albert L
1 reviews | Active since Sept 2015
18 Sept 2015, 16:44
Totally *********** call center staff
I have been sent around in circles for more than an hour by the *********** call center staff of MTN. Since I have done a sim swap, I don't get any data. I have been trying to get it resolved but each useless call center consultant just puts me through to the next one or I get told to phone 808, 809 or 1115 and after a while I get back to the same person. I eventually asked to talk to a supervisor and after having had to listen to the most horrible muzak for about 10 minutes the line just went dead.<br> IS THERE ANYBODY WITH A BRAIN LEFT AT MTN!!!!!!? PLEASE HELP
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MTN South Africa's replyOfficial
21 Sept 2015, 14:40Hello albert.lombard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the once off 300MB data bundle was loaded on your account and the internet services are active. If you are experiencing problems with connecting to the internet, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the once off 300MB data bundle was loaded on your account and the internet services are active. If you are experiencing problems with connecting to the internet, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Sept 2015, 14:40
Official
Hello albert.lombard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the once off 300MB data bundle was loaded on your account and the internet services are active. If you are experiencing problems with connecting to the internet, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the once off 300MB data bundle was loaded on your account and the internet services are active. If you are experiencing problems with connecting to the internet, kindly contact our data support team on 1555.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***