TOTALLY ***********!!!!!

Back in September I contacted MTN via email to have my debit order date to be amended to a date suitable to myself. <br> <br> Let me go back a bit, I actually tried to contact their call centre the prepaid line does not put you through to a consultant and the contract line - 808 claims that i do not have a valid contact cell number what the hell is that? I am on a top up package but it still is a contract. This is ridiculious since I am an MTN customer, should i not have access to their services. Clearly i was not winning there so i emailed customer services as stated above, i actually received an sms stating that my debit order date was amended. Come the the 25/10/15 the debit order fails to run and only runs at the end of the month. Now i have to go through the whole process again and am told that I cant amend the date till i pay Octobers instalment, now im totally dumbstruct as my debit order for October went off. I am not in arrears of any kind.<br> <br> im basically at a loss of words and i do not want to lose my **** with these fools because clearly they have no idea what they are doing there. i dont believe i asked for much, just change my debit order date, why is that so freaking hard.