TOTALLY DISGUSTED BY MTN CONSULTANTS AND SERVICE

Good day

Being a faithful and valued customer with MTN for a number of years. I am truly disappoint from the service rendered by MTN HVRC Durban Walk in Centre. I took in my iPhone 8 plus to MTN Coastlands for repairs to be carried since the speaker was malfunctioning. I was advised that the repairs will take 14days but it took more than that. Finally I receive a walk that the phone is ready to be picked up.

1. Phone was sent to MTN Gateway as supposed to be MTN Coastlands 2. Headset was replace but not with an equivalent model, I own a 256gb and they mocking me by issuing a 64gb.

I contact MTN immediately upon receiving the incorrect phone and they informed me that the incorrect handset must be returned to them and they would credit it and reissue and new correct handset. I spent almost 2 hours yesterday trying to get this sorted, for me to run from store to store is my time wasted and money lost being away from my business. I returned the handset to the store but as on now I still haven’t received any confirmation or assurance that everything is being attended too. I am without a phone and I am currently paying for services I am not utilizing.

What fustrates me most is that i have called numerous times to speak to the their supervisor or manager and he is never available. The consultant gave me different email address to use and all are incorrect. You woud swear they are aware and running on purpose.

As much as i hate to complain but this is far by the worse service ever.

Thank you