AP
Andre P
1 reviews | Active since Nov 2015
02 Dec 2015, 13:42
Totally Disgusted
Im disgusted in the service @mtn!after being called in for the phone which is apparently repaired,and wasting yet another hour of my time this phone is unable to work.NOBODY IS COMPENSATING ME FOR ALL MY TIME AND FUEL WASTED RUNNING UP AND DOWN TO MTN GAME CITY BRANCH!CLEARLY SOMEBODY IS NOT DOING THEIR JOB PROPERLY!IF THERE IS A PROBLEM WITH THIS BRAND NEW PHONE WHY NOT JUST CHANGE IT?I WAS \5DAYS"LATE FOR THE PHONE TO BE CHANGED BUT IT IS OK FOR ME TO WASTE MY DAYS RUNNING AROUND TO SORT A PROBLEM OUT THAT REQUIRED BILAL TO LISTEN!"""
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 13:56Hello andre.perrett,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly see the response from Bilal below:
Regards
Nompumelelo
REQ:***
The phone was boked in initially for not switching on. This 2nd fault however was only brought to our attention when the customer took the phone home.
Following MTN procedure, I informed the customer of the procedure regarding the re-booking in of the phone due to the 2nd fault. This is the procedure we follow seeing that we are a franchise store. The device is currently at the repair centre awaiting repairs.
We sincerely apologise for any inconvenience caused as a result of this.
Kindly see the response from Bilal below:
Regards
Nompumelelo
REQ:***
The phone was boked in initially for not switching on. This 2nd fault however was only brought to our attention when the customer took the phone home.
Following MTN procedure, I informed the customer of the procedure regarding the re-booking in of the phone due to the 2nd fault. This is the procedure we follow seeing that we are a franchise store. The device is currently at the repair centre awaiting repairs.
Best regards,
MTN South Africa's reply07 Dec 2015, 13:56
Official
Hello andre.perrett,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly see the response from Bilal below:
Regards
Nompumelelo
REQ:***
The phone was boked in initially for not switching on. This 2nd fault however was only brought to our attention when the customer took the phone home.
Following MTN procedure, I informed the customer of the procedure regarding the re-booking in of the phone due to the 2nd fault. This is the procedure we follow seeing that we are a franchise store. The device is currently at the repair centre awaiting repairs.
We sincerely apologise for any inconvenience caused as a result of this.
Kindly see the response from Bilal below:
Regards
Nompumelelo
REQ:***
The phone was boked in initially for not switching on. This 2nd fault however was only brought to our attention when the customer took the phone home.
Following MTN procedure, I informed the customer of the procedure regarding the re-booking in of the phone due to the 2nd fault. This is the procedure we follow seeing that we are a franchise store. The device is currently at the repair centre awaiting repairs.
Best regards,