Totally disappointed and ********!

I had a MTN Home LTE internet subscription in September, which I canceled and returned the router at the MTN branch in Menlyn Mall. With the returning of the router and cancellation took a while (read my previous review). After allot of struggle I managed to cancel the subscription and the agent assured me that the contract was canceled.

Turns out it was not cancelled and MTN is still deducting the monthly rate of R500 from my bank account. Customer care does not seem to be willing to resolve the issue. I also wrote multiple emails and eveytime someone else is replying and asking the same question as the previous agent.

They apparently dont have any record of the cancelation or the return of the router. How can MTN have such a horribly "System"?

I would not advise anyone to take out a contract with MTN, if one has this kind of hassles afterwords and has to pay extra for a canceled service.